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How to make a mobile app in the UAE: a practical guide

A practical guide to making a mobile app in the UAE: designing for Arabic and English users, cards and Apple Pay, phone sign-in, what to verify, a launch plan.

Fanann Team11 min read
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Quick answer

To make a mobile app in the UAE, design it from day one in two languages, Arabic and English, with an easy switch that remembers the user's choice. Use phone-number sign-in that accepts international numbers, payment by cards and Apple Pay with installments and cash on delivery where they suit your business, and prices in dirhams including 5% VAT. Verify your trade licence and data protection requirements with the official bodies. You can hire an agency or freelancer, or describe the app in Fanann, see it in a phone frame, try it on your phone and prepare it for both stores as one app.

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What is different about making a mobile app in the UAE?

Making a mobile app in the UAE means building for an audience that is not alike: citizens and Arab residents who prefer Arabic, residents of dozens of nationalities who deal in English, and tourists who open the app for three days and leave. The app that succeeds here does not pick one of them; it serves them all without anyone feeling like a guest in someone else's language.

Illustration: a bright office overlooking a Gulf city skyline, where small teams work in two languages every day.Illustration
Illustration: a bright office overlooking a Gulf city skyline, where small teams work in two languages every day.
Language
Arabic and English from version one
Sign-in
Phone number, international numbers accepted
Payment
Cards and Apple Pay, then installments
Tax
5% VAT included in the price
Currency
UAE dirham
Stores
App Store and Google Play with one app

The five ways to build are compared in how to make a mobile app. Here we focus on what is specific to the UAE.

Arabic, English or both: how do you design for a bilingual audience?

The question is not which language to pick but how to make both equal in quality. Users notice at once when one of them is the 'second version'.

Bilingual in name only
  • The language button is buried in settings
  • Product names in English inside the Arabic interface
  • Direction does not flip, so Arabic leans left
  • Notifications in one language for everyone
  • Store listing in English only
Truly bilingual
  • Language chosen on the first screen and remembered
  • Every product and service has a name and description in both
  • The whole interface flips: arrows, menus, navigation
  • Each user gets notifications in their language
  • Store listing and screenshots in both languages
  • Start with the device language, then let the user change it in one tap.
  • Write both texts; do not translate one: 'Order now' and its Arabic equivalent are each written their own way.
  • The admin panel requires both fields: no product is saved without Arabic and English names.
  • Currency and numbers: 'AED' in English and the Arabic abbreviation in Arabic, with clear digits in both.
  • A third language? Add it only if your data shows a large share of customers need it.

More in a bilingual Arabic and English website and Arabic interface mistakes.

How do people in the UAE sign in and pay?

ItemCommon habitIn your app
Sign-inPhone number and a verification codeDefault to the +971 country code and let visitors and new residents change it
CardsVisa and Mastercard, with the local Jaywan card arrivingA local gateway that supports them all in dirhams
WalletsApple Pay on iPhone and Google Pay on AndroidShow the device wallet first, before card fields
InstallmentsTabby and Tamara for mid-size and large purchasesShow beside the price where it suits your business
Cash on deliveryStill requested in some businesses and areasDecide by your business and your return rate
AddressArea, building or villa name and flat number, usually no postal codeA map pin with fields for building name and access notes

To compare gateways: the best payment gateway in the UAE. For installments: Tabby and Tamara for UAE merchants. For cash on delivery: is it still worth it.

Which app ideas suit Dubai, Abu Dhabi and the other emirates?

Illustration: a street of small shops at dusk. Each one is a candidate for an ordering or booking app.Illustration
Illustration: a street of small shops at dusk. Each one is a candidate for an ordering or booking app.
SectorApp ideaThe local detail
Restaurants and cafésDirect ordering and branch pickupYour own channel alongside delivery apps, with a menu in both languages
Salons and home beautyBooking in the salon or a home visitArea selection, travel fee and arrival time
Real estateListings and viewing bookingsClients inside and outside the country, in two languages
Tourism and experiencesTrip and ticket bookingA tourist with a foreign number pays by card and wants instant confirmation in English
Home services and maintenanceA technician at a set timeCommunities and towers with access instructions
Fitness and classesMemberships and class bookingMonthly packages and single classes for visitors
Field teamsJob orders and photo reportsA multinational team that needs a simple interface in two languages

Detailed guides: a restaurant ordering app in the UAE, a real estate app in Dubai and ordering through WhatsApp Business. More: mobile app ideas for small businesses.

What should you verify with UAE authorities before launch?

These are questions to put to yourself and to the relevant authority, not legal advice. Answers differ between the mainland and free zones and from one emirate to another.

Questions to answer before launchTap an item when it is done. Your progress is kept in this browser.

What does it cost, and who builds it?

Dubai and Abu Dhabi have agencies and freelancers at every level, and quotes vary widely for the same brief. What moves the price is the number of user types, the two languages and their content, payment methods, integrations, then maintenance after launch.

Which sounds like you?

Pick the one that sounds like you to see the advice.

Factors in detail: app development cost in Dubai. A quick estimate: the app cost calculator.

How do you build it in Fanann for a bilingual audience?

With mobile apps in Fanann you describe the app in Arabic or English, typed or spoken, and state that you want both languages. You see the result in a phone frame, switch language to review direction and wording, then open it on your phone with a QR code.

Animated explainer: one description becomes app screens inside a phone frame, for iPhone and Android.
Animated explainerFrom a description to working screens inside a phone frame.
Ready description: kayak tour booking in Abu Dhabi

Build a mobile app for a company running kayak tours through the mangroves in Abu Dhabi, called 'Madd'. The app is fully bilingual, Arabic (right to left) and English, asks for the language on the first screen and remembers it. Visitors browse tours (sunrise, sunset, night) with photos, duration and a price in dirhams including 5% VAT, pick a date and number of people, sign in with a phone number from any country code plus a verification code, then pay by card or Apple Pay. They receive a confirmation with the starting point on a map and a reminder three hours before the tour, in their language. Cancelling is allowed up to 24 hours before. The guide sees the participant list for each tour and marks attendance. The manager adds tours with names and descriptions in both languages and sees bookings and revenue.

Try it in Fanann

If where data is hosted matters to you or your business clients, read data hosting in the UAE.

How do you launch on both stores and in both languages?

  1. Week 1Description, first version, accounts

    Build the first version and start opening both developer accounts and the gateway account in your licence's name. These have their own timelines.

  2. Week 2A trial in both languages

    Five users in Arabic and five in English, on iPhone and Android. Watch where each one stops.

  3. Week 3Payments and content

    Test card and Apple Pay with small amounts, complete the content in both languages, and publish the live version.

  4. Week 4The stores

    A listing and screenshots for each language, the test track, then the review request.

Planning to enter the Saudi market next? Payments, VAT and the working week differ; see the Saudi guide. More guides for this country are in articles for the UAE market.

Key takeaways

  • Two languages are the base, not an extra: Arabic and English from version one, each written natively.
  • Accept international phone numbers at sign-in; some of your customers are visitors or new residents.
  • Cards and Apple Pay first, then installments and cash on delivery where they fit.
  • Verify that your licence covers the app's activity and which data protection regime applies to you.
  • Prepare the store listing and screenshots in both languages; each user sees the store in their device language.

Frequently asked questions

How much does a mobile app cost in Dubai or the UAE?
There is no single honest figure. Price follows the number of user types, the two languages and content, payment methods, integrations and maintenance. Agencies cost more; builders work on a subscription. Add both developer account fees.
Do I need a trade licence to make an app in the UAE?
Building an app needs no licence, but doing business through it and taking payments require a licence covering the activity, from the mainland or a free zone. Verify with the licensing authority for your case.
Should I start in Arabic or English?
Both. The UAE audience is mixed and users expect their language from the first screen. What matters is equal quality, with text written natively for each language.
Do I have to accept cash on delivery?
It depends on your business. Some customers still prefer it for deliveries, but it raises returns. Many start with cards and Apple Pay and add it if customers ask.
Does the app support foreign phone numbers?
It should if your customers include visitors or new residents. Say so in the description: sign-in with a phone number from any country code plus a verification code.
How long does launch take?
A first version in days with an AI builder, then the trial, payments and bilingual content, then store accounts and review. A month is realistic for a simple app if you start the accounts early.

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