Why do people reject change?
The reasons repeat: fear that the system is a monitoring tool, that it will expose their mistakes, that it will take their jobs, or simply an earlier experience with complicated software that added work. If you do not talk about these fears openly, the team will talk about them without you. Say clearly what the purpose is and what will not change.
The persuasion plan
- 1Choose with them, not for them
Ask what tires them today and start by fixing it. People do not fight a decision they helped make.
- 2Appoint a champion from the team
A respected colleague who tries it first and helps the others.
- 3Train on a real working day
No theory about menus. Record a real order together from start to finish.
- 4Fix feedback fast
When an employee asks for a change and sees it two days later, the system becomes theirs.
- 5Stop the old way on an announced date
As long as the old file is open, people will go back to it.
Don't and do
- Impose the system with a sudden decision
- Enter data twice, in the system and on paper, for months
- Punish mistakes in the first week
- Explain the reason and the benefit for each role
- A short parallel period, then one system
- Celebrate the first result, however small